Frequently Asked Questions (FAQ)
General Information
What products/services do you offer?
We offer a wide range of including artworks and unique design works. For a complete list, please visit our Colletion page.
Which cities/regions do you serve?
We currently serve customers in all United States of America.
Products and Services
What is the warranty period for your products?
Our products come with a 1 year warranty for electiryc defect. For more details, please check the warranty policy provided with each product. Damage or issues caused by user misuse, improper handling, or unauthorized modifications are not covered under the warranty.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, Shoppay etc.
What is your return or exchange policy?
Since the artworks or design products are custom-made to order, returns are not accepted except in cases of manufacturing defects.
How long does it take for my order to arrive?
Delivery times vary depending on your location and the shipping option you choose. Typically, orders arrive within 15-21 business days.
Shipping and Delivery
Do you offer free shipping?
At Artades, shipping is ALWAYS FREE– because art and design should inspire, not cost extra to deliver!
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number to track your order on our website. Additionally, we will send you informative e-mails during the production and shipping stages.
Do you deliver internationally?
Yes, we deliver internationally. Delivery times may vary depending on the destination.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer support team within 3 days with photos of the damaged item, and we’ll assist you with a replacement or refund.
Customer Service
What should I do if I encounter an issue with a product/service?
If you encounter an issue, please contact our customer service team via email,phone,live chat and we’ll be happy to assist you.
How can I contact customer service?
You can reach our customer service team at email address (info@artades.com)
Can I schedule a customer service appointment?
Yes, you can schedule a customer service appointment by contacting our team at (info@artades.com).
Account and Membership
Can I shop without creating an account?
Yes, you can place an order as a guest. However, creating an account allows you to track your orders and access exclusive benefits.
How can I reset my password if I forget it?
You can reset your password by clicking the "Forgot Password" link on the login page and following the instructions.
How do I update my account information?
Log in to your account, go to the "My Account" section, and update your information as needed.
How can I delete my account?
To delete your account, please contact our support team at (info@artades.com) with your request.
Are there any benefits to signing up for an account?
Yes, account holders can enjoy faster checkouts, order tracking, exclusive discounts, and more.
Promotions and Discounts
Do you offer discounts for first-time order?
Yes, we offer a 5% discount for first-time customers. Use the code at checkout.
How can I use a promo code?
You can enter your promo code at checkout in the "Promo Code" box. The discount will be applied to your total automatically.
Do you have seasonal sales or special promotions?
Yes, we run seasonal sales during events like Black Friday, Christmas. Subscribe to our newsletter to stay updated on our latest offers.
Other
How can I leave feedback about your products/services?
We’d love to hear your feedback! You can leave a review on the product page or contact us directly via email,feedback form.
Can I contact you via social media?
Yes, feel free to reach out to us on our social media platforms, including Instagram, Facebook, Twitter.
Do you collaborate with influencers or other businesses?
Yes, we’re open to collaborations. If you’re interested, please email us at (info@artades.com) with your proposal.